Last updated 15 October 2026
This notice explains what personal information Land and Waterscapes collects when you use our website or get in touch with us, why we collect it, who we share it with and the rights you have over it.
Who we are
Land and Waterscapes Limited is the controller of the personal information described in this notice. We are registered in England and Wales under company number 05302437, and our registered office is 141 Englishcombe Lane, Bath BA2 2EL.
You can contact us about anything in this notice:
- by email at phil@landandwaterscapes.co.uk
- by phone on 01761 413223
- by post at Land and Waterscapes, 13 Furlong Close, Midsomer Norton, Radstock BA3 2PR
The information we collect
When you send us an enquiry
Our enquiry forms ask for your name, email address, phone number and a message about your project. We also record the page you sent the form from and the date and time.
When you phone or email us
We keep the details you give us, such as your name, contact details, the address of the site and what you would like us to do.
When you become a customer
We keep what we need to prepare a quote, carry out the work and invoice you, including the site address, drawings, correspondence and payment records.
When you browse our website
We only collect information about how you use the website if you accept analytics or marketing cookies. With your consent, this includes the pages you view, how you arrived at the site (including any advert you clicked), the type of device and browser you use, your approximate location based on your IP address, and, through Microsoft Clarity, how you click, tap and scroll on our pages.
If you accept marketing cookies, the phone number shown on the site may be a Google forwarding number. If you call it, Google passes the call straight to us and tells us that it came from one of our adverts, with the time and length of the call and the caller's area code.
To protect our forms from spam
When you use one of our forms, Google reCAPTCHA checks that it is being filled in by a person. To do this, Google collects information about your device and how you use the page.
Your cookie choice
When you answer our cookie banner, we keep a record of your choice with a random identifier, the date and the page you were on, so that we can show what you agreed to. This record does not include your name or IP address.
How we use your information and our lawful basis
Data protection law requires us to have a lawful basis for each use of your personal information. Ours are:
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry, visit your site and prepare a quote | Taking steps you have asked for before entering into a contract |
| Carry out the work and invoice you | Performing our contract with you |
| Keep financial and tax records | Legal obligation |
| Follow up an enquiry or quote we have sent you | Legitimate interests: running our business and answering people who have asked about our services |
| Protect our forms from spam and misuse | Legitimate interests: keeping the website secure |
| Understand how the website is used so we can improve it | Your consent, given through our cookie banner |
| Measure which adverts lead to enquiries and calls | Your consent, given through our cookie banner |
| Check which of our adverts bring enquiries, using copies of website enquiries sent to our website agency | Legitimate interests: making sure our advertising works |
| Keep a record of your cookie choice | Legal obligation: showing that we have your consent |
We do not use your information for automated decision making or profiling, and we do not sell it.
Who we share it with
We only share your information with organisations that help us run our business, and only what they need:
- CreateTheWeb, who build, host and look after our website and manage our Google adverts. Website enquiries are sent through their systems, and they receive a copy of enquiries from most of our forms so they can check which adverts bring enquiries. Our website and its form records are stored on servers in the United Kingdom.
- Microsoft, who provide our email, and Microsoft Clarity if you accept analytics cookies.
- Google, for Google Analytics if you accept analytics cookies, Google Ads if you accept marketing cookies, reCAPTCHA when you use a form, and Google Maps if you choose to show the map on our contact page.
- Our accountants and professional advisers, and HM Revenue and Customs or other authorities where the law requires it.
Transfers outside the United Kingdom
Google and Microsoft may process information in other countries, including the United States. Where they do, the transfer is protected by the UK Extension to the EU-US Data Privacy Framework or by the UK's approved contract terms for international transfers.
How long we keep it
- Enquiries that do not lead to work: up to 2 years after our last contact with you.
- Customer records: 6 years after the end of the financial year in which the work finished, as tax law requires.
- Google Analytics: no longer than 14 months.
- Microsoft Clarity: recordings for 30 days and summary data for up to 13 months.
- Cookie choice records: 2 years.
- Cookies on your device: for the periods listed in our cookie settings.
Cookies
Cookies are small files that a website stores on your device. We use three kinds:
- Necessary cookies remember your cookie choice and protect our forms from spam. The site cannot work properly without them, so they are always on.
- Analytics cookies from Google Analytics and Microsoft Clarity show us how the website is used.
- Marketing cookies from Google Ads show us which adverts lead to enquiries and calls.
We only set analytics and marketing cookies if you accept them, and we ask again after six months. The full list of cookies, who sets them and how long they last is in our cookie settings, where you can also change your choice at any time: open cookie settings. The same link is at the foot of every page.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- ask us to restrict how we use your information
- object to us using your information where we rely on legitimate interests
- ask for information you gave us to be sent to you or another organisation in a portable format
- withdraw your consent at any time, for example by changing your cookie settings
Some of these rights depend on the reason we hold the information. To use any of them, contact us using the details above. There is no charge, and we will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Children
Our website and services are not aimed at children, and we do not knowingly collect information about children.
Changes to this notice
We will update this notice when the way we use personal information changes. The date at the top shows when it was last updated.
